We ship from Ontario, Canada and North American orders can take anywhere from 2 days to 2 weeks to arrive, depending on your location. International orders can take longer.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply send an email to hello@luvgems.com and let us know. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you are interested in becoming a #luvGems stylist, please send us an email, and let us know about you. Our current #luvGems stylists were chosen by our team because of their excellent YouTube content and high sense of style and fashion.
The catalog is updated whenever a stylist launches a new collection. The frequency of the collections can vary, so if you want to keep updated on the latest #luvGems jewelry, you can signup for the newsletter or follow us on our social media account. The links can be found at the bottom of this page.
We do ship worldwide, but shipping times can vary based on your location.
We accept major credit cards (Visa, Mastercard, and American Express) and Paypal.
We try to ship orders soon after we receive them (within 24 hours of the order being placed). If you'd like to cancel your order, please let us know as soon as possible. If the item has shipped, then you will have to follow our return policy (as outlined above).
Unfortunately, we currently do not provide tracking info for most orders. If you ordered several items, then we may have tracking information available. Please email us to inquire about your order status.
We love contests and giveaways. To stay up do date on the latest #luvGems contests, please follow us on Instagram and/or install the #luvGems mobile app.